FAQs
FREQUENTLY ASKED QUESTIONS
Have a question about Bellours?
We've answered some of the most common questions below. If you can't find what you're looking for, our customer care team is always happy to help.
Email: support@bellours.com
ORDERING
How can I place an order?
Simply browse our website, choose the product you'd like to purchase, select any available options, and click Add to Cart.
When you're ready, proceed to checkout and follow the instructions to complete your purchase.
Once your order has been successfully placed, you'll receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at:
We'll do our best to accommodate your request. However, we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
I didn't receive an order confirmation. What should I do?
First, please check your spam, junk, or promotions folder.
If you still can't find your confirmation email, contact us at:
Please include the email address used to place your order so we can help locate it.
SHIPPING
Where does Bellours ship?
Bellours currently ships to worldwide.
Available shipping options and applicable shipping fees will be shown during checkout.
How long does shipping take?
Orders are typically processed within [1–3 business days].
Estimated delivery times depend on the shipping method and destination.
For the most accurate delivery estimate, please refer to the shipping information provided during checkout.
How can I track my order?
Once your order has shipped, we'll send you a shipping confirmation email containing your tracking information.
You can use the tracking number provided in that email to check your delivery status.
Please allow up to 48 hours for tracking information to become active.
My tracking says "Delivered," but I haven't received my package. What should I do?
First, please check:
- Your mailbox or delivery area
- Around your front door or other delivery locations
- With household members
- With neighbors
You can also contact the shipping carrier directly.
If you still can't locate your package, contact us at:
Please include your order number and tracking information.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
PRODUCTS
How do I know which product is right for me?
Every product page provides information about the product, including its features, ingredients, usage instructions, and other relevant details.
If you're still unsure which product is right for you, feel free to contact us.
Our team will be happy to help you find an option that fits your needs.
Where can I find the ingredients?
Product ingredients and relevant product information are provided on the applicable product page and/or product packaging.
If you have a specific ingredient question, please contact us before purchasing.
How should I use my Bellours products?
Please follow the usage instructions provided on the product page and product packaging.
For cosmetic products, we recommend following the recommended application instructions and discontinuing use if irritation or discomfort occurs.
Can I use Bellours products if I have sensitive skin?
Everyone's skin is different.
If you have sensitive skin or known allergies, carefully review the ingredient list before using a product.
If you're unsure whether a product is suitable for you, consider consulting an appropriate healthcare professional before use.
Do you test your products on animals?
[ONLY USE THIS ANSWER IF IT IS FACTUALLY TRUE FOR YOUR PRODUCTS.]
Bellours is committed to [insert your actual cruelty-free policy here].
For product-specific questions, please contact:
PAYMENTS
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Depending on your location and checkout settings, available payment options may include major credit and debit cards and other supported payment methods.
Is my payment information secure?
Payments are processed through Shopify and/or supported third-party payment providers.
We use industry-standard technologies and security measures designed to protect customer information.
For more information about how we handle personal information, please review our Privacy Policy.
Why was my payment declined?
A payment may be declined for several reasons, including incorrect payment information, insufficient funds, bank restrictions, or security checks.
Please verify your payment information or contact your bank/payment provider.
If you continue to experience problems, contact us at:
RETURNS & REFUNDS
What is your return policy?
Eligible products may be returned according to our Refund & Return Policy.
Please review our full Refund & Return Policy for information about:
- Return eligibility
- Return deadlines
- Return shipping
- Refund processing
- Non-returnable products
Can I return opened or used makeup?
Because cosmetics and beauty products are personal-use items, opened or used products may not be eligible for return for health and hygiene reasons.
Please review our Refund & Return Policy before sending a product back.
What if my order arrives damaged?
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Email:
Please provide your order number and clear photos of the product and packaging so we can review the issue.
How long does a refund take?
Once an approved return has been received and processed, refunds are issued to the original payment method.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Please see our Refund & Return Policy for complete details.
ORDER ISSUES
I received the wrong product. What should I do?
We're sorry about that.
Please contact us at:
Include your order number and photos of the product you received.
We'll review the issue and help determine the appropriate next step.
An item is missing from my order. What should I do?
Please check your order confirmation and shipping information first.
If an item appears to be missing, contact us at:
Please include your order number and the name of the missing product.
My order arrived with a damaged product. What should I do?
Please contact us as soon as possible after delivery.
Send us:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the issue
Email everything to:
ACCOUNT & NEWSLETTER
Do I need an account to place an order?
[CHOOSE THE OPTION THAT MATCHES YOUR SHOPIFY SETTINGS.]
You can place an order as a guest without creating an account.
OR
You can create a Bellours customer account to make future purchases and manage your orders more easily.
How do I unsubscribe from Bellours emails?
You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link at the bottom of one of our marketing emails.
You may still receive transactional emails related to orders you've placed, such as order confirmations and shipping updates.
CUSTOMER SUPPORT
How can I contact Bellours?
We're always happy to help.
Customer Support:
support@bellours.com
We aim to respond within 1–2 business days.
Response times may be longer during weekends, holidays, promotions, or periods of high order volume.
I have a question that isn't answered here. Who can I contact?
No problem.
Send us an email at:
Please include as much information as possible, especially your order number if your question is about an existing order.
Our customer care team will get back to you as soon as possible.
CONTACT BELLOURS
Still have questions?
We're here to help.
Email:
support@bellours.com
Customer Support:
Monday–Friday
Response Time:
1–2 business days
Bellours Customer Care Team