Refund & Return Policy
REFUND & RETURN POLICY
At Bellours, we want you to feel confident when shopping with us.
If you are not satisfied with your purchase, please review our return guidelines below.
RETURN WINDOW
Eligible products may be returned within [30] days of delivery.
To be eligible for a return, the item must generally be:
- Unused and unopened
- In its original condition
- In its original packaging
- Accompanied by your order number or proof of purchase
COSMETIC & HYGIENE PRODUCTS
For health and hygiene reasons, opened or used makeup and beauty products may not be eligible for return.
This may include:
- Lip products
- Eye makeup
- Face makeup
- Mascara
- Makeup applicators
- Beauty tools
- Other products that have been opened or used
If you're unsure whether your item qualifies for a return, please contact us before sending anything back.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within [5/7] days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
Email all return-related requests to:
WRONG ITEM
If you received an item different from the product you ordered, please contact us as soon as possible.
We may request photographs of the item and packaging to help us investigate the issue.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
- Opened or used cosmetic products
- Final sale items
- Gift cards
- Promotional items
- Products damaged after delivery due to misuse
- [OTHER NON-RETURNABLE ITEMS]
RETURN SHIPPING
Unless the return is due to an error on our part or a defective/damaged product:
[CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS.]
Original shipping charges are:
[NON-REFUNDABLE / REFUNDABLE WHERE APPLICABLE]
RETURN ADDRESS
Approved returns should be sent to:
[YOUR RETURN ADDRESS]
Please do not send products to this address before receiving return authorization from our customer service team.
HOW TO REQUEST A RETURN
To request a return, email:
Please include:
Order Number:
Product Name:
Reason for Return:
Photos, if applicable:
Our customer service team will review your request and provide further instructions.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, the refund will be issued to your original payment method.
Please allow [5–10 business days] for us to process an approved refund.
Your bank or payment provider may require additional time before the refund appears in your account.
EXCHANGES
[CHOOSE THE OPTION THAT MATCHES YOUR STORE.]
We currently do not offer direct exchanges. If you need a different product or shade, please return the eligible item and place a new order.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
CONTACT US
For questions regarding returns or refunds:
Please include your order number in all return-related communications.